Shipping policy
Shipping & Delivery Policy
This Shipping & Delivery Policy explains the shipping and delivery terms for orders placed through www.ouico.network, operated by OUICO.
1. Shipping Regions
OUICO is based in Turkey and offers both domestic and international shipping.
Available shipping destinations and delivery options are displayed during the checkout process.
2. Delivery Times
Estimated delivery times are as follows:
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Domestic (Turkey): 2–5 business days
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International shipments: 5–14 business days
Delivery times may vary due to public holidays, customs procedures, weather conditions, and the policies of shipping carriers.
3. Shipping Fees
Shipping fees may vary depending on the order amount, delivery address, and selected shipping method.
The applicable shipping fee is clearly displayed at checkout before payment is completed.
4. Customs Duties & Taxes
For international shipments, any customs duties, VAT, import taxes, or similar charges that may arise are the responsibility of the recipient.
OUICO is not responsible for these additional costs.
5. Order Tracking
Once your order has been dispatched, a tracking number will be provided.
Shipment status may be monitored via the relevant shipping carrier.
6. Delivery Issues
OUICO is not responsible for orders that cannot be delivered due to incorrect or incomplete address information.
OUICO cannot be held liable for delays caused by shipping carriers.
Responsibility for the products transfers to the recipient once delivery has been completed.
7. Damaged or Lost Shipments
If damage is identified at the time of delivery, a damage report must be prepared with the shipping carrier before accepting the shipment.
In such cases, you are kindly requested to contact us as soon as possible.
8. Contact
For any questions regarding shipping and delivery processes, you may contact us at:
Email: info@ouico.network
Company: OUICO